Do you enjoy customer support, but also like the technical side of things, processes, and AI tools? Can you communicate with people in a way that makes even more complex problems easy to understand, while also thinking about how things could be done more efficiently?

At Billdu, we are looking for someone who can combine customer support, technical thinking, and the motivation to improve things through automation. Our customers are small business owners from all over the world, and you will be one of the people helping them, solving their problems, and taking our support processes to the next level.

What will you do?

• Help customers
  You will answer customer questions and solve their issues via chat and email in English.

• Understand technical issues
  You will be able to check logs, identify bugs, and distinguish between what you can solve on your own and what needs to be passed on to developers or QA.

• Improve and automate support processes
  You will look for ways to make support more efficient, reduce manual work, and bring AI tools and automation into the process.

• Fine tune AI and the chatbot
  You will work with Intercom and help set up automations and the chatbot so that answers are as accurate, useful, and close to real human communication as possible.

• Collaborate with other teams
  You will prepare clear and understandable inputs for developers and QA, test features, and help identify weak spots in both the product and our processes.

• Build the knowledge base and improve the customer experience
  You will monitor recurring questions, update FAQs, and suggest improvements that help both our customers and our team.

• Be the voice of the customer
  You will collect feedback from users and bring it back to the team so that we can better understand their needs.

What do we offer?

• You will join a team behind a global product and one of the most successful success stories from Slovakia.

• We offer a stable job with the option to work partly from home.

• Fair compensation, a hardware allowance, and support for education.

• We have an environment where you can fully use your potential, with support for further learning and continuous development.

• You will get a Multisport card for sports activities and relaxation.

• You will have access to our game room, silent room, relax zone, and many other perks for your comfort.

• You will get access to Udemy and a Blinkist premium account.

• You will have access to Hedepy and one therapy session per month.

• And plenty of team building activities ;)

Who are we looking for?

We are looking for someone who already has experience in customer support and also enjoys the technical and process side of things.

On top of that, you should have:

• experience with customer support, ideally in IT, SaaS, or another digital product

• English at minimum B2 level, both written and spoken

• the ability to understand basic technical context and work with logs, bugs, or tickets

• experience with tools such as Intercom, Jira, Trello, or similar, or the motivation to learn quickly

• experience with AI, automation, and process improvement

• proactivity, independence, and the drive to look for better solutions

• empathy, patience, and the ability to explain things simply and clearly

Send us your CV with a short intro. We are looking forward to hearing from you! :)